My Story
I spent 20+ years in Customer Success, working across startups, scale-ups, and global enterprises. Most recently leading CS at a global enterprise SaaS company, where I managed a multi-million dollar portfolio and built systems that turned CS into a measurable revenue driver.
But here's what I learned the hard way: most CS teams are set up to fail.
The Problem I Kept Seeing:
- ❌ CS treated as a cost center, not a revenue function
- ❌ Reactive teams putting out fires instead of driving growth
- ❌ No clear KPIs, no ownership, no measurable impact
- ❌ Expansion that "just happens" instead of being engineered
- ❌ Silos between CS, Sales, and Product killing revenue outcomes
So I started CS Traction to fix it.
I don't do fluffy consulting. I don't give you a 200-page deck and disappear. I build revenue systems that you can activate in weeks, not months.
What I Do Differently:
- ✓ Fixed timelines: 4 weeks for a full sprint, not 6-month engagements
- ✓ Fixed pricing: No hourly billing surprises
- ✓ Hands-on implementation: I build with you, not just advise
- ✓ Revenue-focused: Everything ties back to NRR, expansion, and measurable outcomes
I've seen what works at scale. Now I help companies from Seed to Series C build the same systems that drove results at enterprise SaaS companies.
"Strategic implementation over endless planning" – I act, not advise.