Operations
CS Operations: Breaking Out of Silos
Organizational silos destroy customer value and revenue. Here's the framework to integrate CS with Sales, Product, and Marketing for measurable expansion.
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Leadership
Why C-Level Executives Miss CS Value
Most executives see CS as a cost center. Here's the financial proof that CS drives revenue growth and why leadership often misses it.
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Strategy
Stop Doing QBRs Wrong
Getting C-level on your QBR is HARD. Don't waste it with slide decks. Here's how to talk outcomes, show ROI, and make your QBR matter.
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The CS Career Path Nobody Talks About
Real talk about growing your CS career from CSM to executive. What it actually takes, the skills you need, and the moves that matter most.
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When to Fire a Customer
Not all revenue is good revenue. Learn how to identify toxic customer relationships and exit them strategically to protect your team and margins.
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Building a Customer Health Score in 3 Steps
You don't need 47 metrics. You need 5-7 that predict outcomes. Here's how to choose them and weight them properly.
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